As Head of Products at Brightwave, I entered a business which had a great MVP in their Tessello Learning Management System, but they didn’t really know how to develop and scale the product. During my time at Brightwave, I set up and ran a development team, a highly successful support team and a customer success team. 

This involved implementing a great deal of product and operational processes to ensure the smooth running of the team and the technology. This included, but was not limited to: 

• Full agile development process

• Vision and strategy

• User testing and creation of personas

• Product roadmap and backlog

• Leading vision for rework of look and feel

• UX design of all new features

• Instance implementation for clients

• SLAs and best practice for support

• Mandatory documentation for development

• Creation of ‘lite’ versions of the product

• Resource management

• Coaching and career progression of team

• Rigorous interview and onboarding processes 

While I have left Brightwave, the team and systems I created still stand and have helped grow the product far beyond what was anticipated. It remains a profitable and growing business.

For a full list of features, visit the Tessello website.

Tessello clients (previous and current) include: PayPal, Barclays, The Labour Party, PlayStation, Scottish Parliament, UNISON, Chartered Institute of Marketing, BJUI, Fitness First, Severn Trent.